Questions, answered
What you get, how delivery works, and how to choose the right kit.
What do I receive when I buy a template?
Editable Microsoft Word (.docx) documents, delivered as an instant download after checkout. Every template comes with its own step-by-step usage guide that explains what each section is for and how to complete it.
Who creates the templates?
Every template and guide is written by a Certified Business Analysis Professional (CBAP) who works on government digital transformation programs and holds a master's degree in adult education.
Are the business analysis templates aligned with BABOK?
Yes. The business analysis kits follow BABOK v3 practice. For example, the Business Requirements Document is organized by requirement type, with MoSCoW priorities, acceptance criteria and traceability.
Can I edit the templates in Google Docs?
The files are built in Microsoft Word, and that is where they look best. They also open in Google Docs and other editors that support .docx, though some formatting may shift slightly.
How do I receive my files?
Checkout is handled securely by Payhip. Your download link appears straight after payment and is also emailed to you, so you can download the files again later.
Are the employee handbooks legally compliant?
The US, Canada and General handbooks are structured around the main employment law topics for each market, such as FMLA, ADA and FLSA in the US, and Employment Standards and PIPEDA in Canada. They are not legal advice. Have your final version reviewed by an employment lawyer in your jurisdiction.
Which bundle should I choose?
Start with the BA Starter Kit ($79) if you need the five core analysis documents. Choose the SOP Mega Bundle ($149) to document the ten procedures most businesses run on. The Complete Operations Bundle ($499) includes all 43 templates and guides, which saves over $600 compared with buying each kit separately.
Do you offer refunds?
Because the templates are instant digital downloads, all sales are final. If a file will not open or you received the wrong one, email info@learnbizhrdesigns.com and we will send a working copy. This does not affect any rights you have under the law where you live.
Can you create a document for me from scratch?
Yes. Consulting covers requirements elicitation, BRDs and FRDs, use cases, gap analysis, business cases, process improvement and SOP development, from $125 per hour or by quote.